Frequently Asked Questions
Are you a seller of branded or generic medications?
Our forte lies in providing vast range of branded and generic medications however the former is cost effective because of the lack of the advertisements that can raise the expenditure. Generic medicines have proved to be ideal replacements for the branded ones as they have the same combination and they are cheaper. Branded medicines are expensive as they conceptualized and developed after huge investments in research and developments.
What categories of medicine exist in our inventory?
The customers can analyze the product section on our web page where they can find the list of medicines available in our inventory for different diseases. Some of them belong to controlled substance category and require prior medical check up from an experienced health consultant. Valium, Lorazepam , Ativan and other are prominent medicines that can be only purchased after the prescriptions of the doctor. The drugs have the potential for abuse; therefore they are regulated by the government.
Define the term Generic?
It refers to the medicine that has the same components as the branded one but its name would be different from the branded versions. Owing to the identical chemical composition, generic medicines have become quite popular among the patients. The word generic also refers to the drug which is launched under a different chemical name without advertising.
Why our products are so attractively and affordable priced?
Our products are unregistered, so we do not have to pay taxes. Moreover, promotional expenses are zilch and the manufacturing facilities are located in countries with cheap manpower. Although medicines are cheap, no child labour is used to manufacture the medicines. A small difference in purity or size can be noticed between the generic and the branded versions. As far as the active ingredients, strength and dosage are concerned, they are very similar to the branded counter parts.
Why the name of the generic medicines is not similar to the branded version?
Composition of the generic medicine is same as that of the branded version however the name cannot be similar because it can lead to copyright violations and we may face legal problem. Since the contents of the medications do not differ, the generic products are as effective in treating diseases as the branded ones.
There is marked difference in the appearance of the generic and branded medicines. Why?
Shape of the generic and branded medicines cannot be different because it might result in the copyright violations punishable under the law. In recent times many drugs have been removed off the patent list, so the generic manufacturers have created cheaper versions through mass production.
What qualities make the soft tab effective when compared to the regular tab?
Soft tab is in a different league when compared with the regular one because it can have a fast effect and dissolves quickly beneath the tongue. Therefore, you can consume alcohol or fatty food prior to having sex with the partner. In case of regular tabs, alcohol consumption is not possible. Another factor that makes soft tablet stand out is that it has an elegant shape and provides protection for sensitive ingredients.
State the specifications of the medicine pack?
The tablets are available in standard packs of 10 pills. You can order as per the requirements as anything below 60 tablets is shipped in a single package. If the order is sufficiently large, it can be divided into multiple packs and envelopes for convenience. Medicines are meticulously packed to avoid any discrepancy.
Would you offer other products in the not so distant future?
Our focus is to offer new medications that are being launched in the market in the form of generic and branded versions. If you are not able to find the required product in our catalogue, we will make sure that the inventory list is updated with the new item. Periodically new medicines get added to cater to the varying requirements of the customers.
Are all the medicines available in the online inventory approved by the FDA?
The medicines available in the inventory are tested and certified by the food and drug Authority of India. Generic items that have to be sold in the international markets are checked for the active ingredients that are helpful in treating diseases. Medicines are tested on humans to ascertain whether they have the same effect as the branded version. A product is approved only when it meets all the specifications laid down by the FDA. If a vital component in missing from the drug, the application for certification is automatically rejected by the authorities.
Describe the order processing method in detail?
Once you log on to the website and select the required medicines for placing the order, we send the request to the registered medical consultant for the verification of the information and whether it can be approved. If you are ordering controlled substance, the required prescription needs to be furnished online to the company for the approval. After the order is verified, the medical consultant would write prescription and the required medication will be shipped to the destination. The process is transparent and meets the stringent demands of FDA to ensure the health of the patients.
Enumerate the modes of payment to place the order?
Our website accepts credit cards and Echecks for the processing of the order. Once the payment is approved at the payment gateway, we instantly make arrangements for the shipping to the destination. The whole process is easy and hassle free to ensure seamless delivery.
What type of credit cards can be used for the payment?
As far as the payments are concerned, we accept VISA, AMEX along with ECHECKS. We ensure that the highest level of transparency is maintained to ward off fraudulent activities.
Explain the process to charge the credit card
The credit card is checked for authentication by our financial department team. After the order is processed by the medical consultants, the information is passed on to the billing department for further validation. After the transaction is completed, the items are packed and delivered within a required time frame.
Explain the cancellation policy in detail:
It is possible to cancel the order online by logging on to the website before the product is shipped. The entire amount would be refunded in an easy and hassle free manner. There are situations when the order is shipped but has not been delivered. In such situations, you can still cancel however the refund will only be provided once the returned goods are received from courier.
How SSL ENCRYPTION is enhancing our security?
We receive and send confidential information on a daily basis, therefore its our duty to protect the data from the malicious hackers because they can use them for other purposes. To prevent the occurrence of such problems, we have implemented the security socket layer technology on the website. SSL is considered to be the fundamental block of encryption methodology that helps to protect the data transmitted across the internet. It will go a long way in making sure that the confidential information doesn’t fall into the wrong hands.
Can a minor buy medicine from the website?
No, only people above 18 years of age can purchase medicine. We do not sell it to minors.
What are the shipping procedures?
At present we have a tie with trackable courier service and International registered Air mail to deliver the items to the destination. Both are quite efficient and provide impeccable performance.
Do you ship only to selected countries?
No, we ship to every nook and corner of the planet.
What will happen if the medicinal order is held up at the customs?
If you any issue send us an email and we will find the resolution as soon as possible.
I received a damage consignment with few of the ordered medicines missing. What should I do?
In such cases, contact the customer support team and inform them at the earliest. We will send you a new package or refund the entire amount instantly. For more information, you can read our policy section on the web page.
When do I receive my shipment?
We provide shipment through air mail and courier delivery. Generally the Airmail takes about 2 to 3 weeks to deliver the packet to the destination while EMS courier delivery is faster and accomplishes the task within 5 to 7 business days.
I can’t make payments for the order on the website why?
If the payment gateway has declined the request, check the validity of the credit card, its number and whether it has sufficient funds in the account that can be used to conduct the financial transaction.
Is it possible to change the shipping mode?
Generally the package is shipped after 24 hours of the placement of the order. In case, the product is not shipped, contact the customer support department to change the mode. If the item is already sent, it is not possible to modify the shipping type.
Is it necessary for me to personally sign the package?
If you are away from home or there is no body in the neighbourhood to receive the package, the package will be deposited at the local post office with notification for collection.
How can I track my order and shipment?
Our customer support site contains facilities to track the order status. Besides, the shipment tracking facility is provided on all the packages sent through the courier service. Once the product has been shipped, you can track the items using the shipment number on the online web link.
I didn’t receive the package within the promised time duration. What should I do?
Courier doesn’t take more than 10 days to deliver medicines while Air mail can take a maximum of 3 weeks to complete the job. If you have received within the above mentioned time frames contact the local post office for collection or you can contact our shipping department.
Why my order is partially delivered? Where are the rest of the items?
If the order is large, we divide it into smaller packages for the sake of efficient delivery. It might happen that one part may arrive earlier than the other.